Returns & Refunds

We build our products by hand in our San Diego shop, and we want you to love what you buy. If something isn't right for your van, you can return it within 14 days of delivery or pickup for a full refund of the item price.

To be eligible, items must be:

  • Unused, uninstalled and undamaged

  • Returned with all hardware and parts, in the original packaging

  • Accompanied by your order number

How to start a return: Email 7seasvans@gmail.com within 14 days of delivery or pickup. To make it quick, copy the message below and fill in the brackets. We'll reply with return instructions within 2 business days. Please don't send anything back before you hear from us.

Subject: Return request, Order #[your order number]

Hi Seven Seas Vans,

I'd like to return an item from my order.

Order number: [your order number]
Item: [product name]
Name on the order: [your name]
Delivered or picked up on: [date]
Reason for the return: [a sentence or two]

The item is unused, uninstalled, and in its original packaging with all hardware and parts.

Thanks,
[your name]

Return shipping: You pay return shipping, and we recommend a tracked service. Local customers can drop returns off at our shop, 5215 Cushman Pl, San Diego, CA 92110, at no cost. Just email us first so we know you're coming.

Your refund: Once your return arrives and we've inspected it, we'll refund the item price to your original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to show it. Original shipping charges aren't refundable unless we made a mistake.

What we can't take back:

  • Items that have been installed, drilled, cut or modified

  • Custom or made-to-order items

  • Installation service once the install is done

Damaged or defective? That's not a return. See our Limited Warranty Policy, and we'll make it right.

Questions? Email 7seasvans@gmail.com

Last updated: November 3, 2026